Frequently Asked Questions

If there is a fault in the product during the warranty period, whom shall I refer to?  

You have to refer to the service centre indicated in the warranty in your country. If this is not found send us an email so we can assist you.

Is it possible to buy or collect from a point of sale? 

Watchpile operates through a system of drop-shipment. As such we do not have a physical point of sale.

Can I increase the profit mark-up on the item bought? 

Yes you are free to resell it as much as you want. We do not determine, nor suggest or influence the retail price.

Is there a minimum order quantity? 

No, in most cases there is no minimum order quantity required. In rare cases, there is a minimum order for items that are not prompt delivery but must be ordered from the mother company. 

If I have a query, can I contact on Sunday? 

Our offices are normally open Monday to Friday from 9.00 till 18.00 (GMT+1). However, if you have queries outside the normal office hours, please send as an email. If you have an urgent question, please indicate this in the subject of the email.

Why do our products do not have a data sheet? 

We normally operate in B2B markets and as such many of our customers our knowledgeable of the products they are going to buy.

Can I have extra discount? 

Our prices are already heavily discounted. However, if the order is substantial, you can contact us, and we can negotiate a price.

Can I pick-up the items using my own courier? 

Watchpile is an intermediary business that makes available to you items from international outlets via dropshipping. So it is not possible that you use your own courier. However, Watchpile works hand in hand with the handling companies to get the best possible rates.